What You Need to Know About Permission
By far the most important aspect of email marketing is the concept of permission. Itâ€™s the only thing separating you from the spammers of this world, but for many it remains a grey area. It doesnâ€™t need to be. First of all, letâ€™s clarify what spam is, and then what kind of permission you will need to use an email marketing service like Edge Sender.
This is so important, because clients will land themselves in legal trouble if they donâ€™t comply, and end up at the wrong end of the law.
Being â€˜legalâ€™ is not enough – our definition of spam
While the CAN-SPAM laws are a step in the right direction for classifying and reducing spam, we donâ€™t feel they go far enough. Our definition of spam goes beyond the laws in most countries and encompasses what we believe to be true permission email marketing.
Spam is any email you send to someone who hasnâ€™t given you their direct permission to contact them on the topic of the email.
But thatâ€™s not enough. Permission is a fuzzy word open to interpretation. Letâ€™s get into some specific scenarios so itâ€™s clear what does and doesnâ€™t constitute permission.
The type of permission you MUST have
You can only email subscribers using Edge Sender if you obtained their permission in any of the following ways.
They opted in via your web site
This could either be through a newsletter subscribe form or by ticking a checkbox on another form. This checkbox cannot be checked by default and it must clearly explain that checking it will mean you will be contacting them by email.
They completed an offline form and indicated they wanted to be emailed
If someone completes an offline form like a survey or enters a competition, you can only contact them if it was explained to them that they would be contacted by email AND they ticked a box indicating they would like to be contacted.
They gave you their business card
If someone gives you their business card and you have explicitly asked for permission to add them to your list, you can contact them. If they dropped their business card in a fishbowl at a trade show, there must be a sign indicating they will be contacted by email about the specific topic.
They purchased something off you in the last 2 years
By making a purchase from you they have provided their permission implicitly. Feel free to email them but at the same time, we think itâ€™s always better to ask anyway, so why not include an opt-in checkbox as part of the checkout process.
Scenarios that DONâ€™T equate to permission
Basically, anything outside the examples above doesnâ€™t equal permission in our eyes, but here are some examples to make sure weâ€™re crystal clear.
You obtained the email addresses from a third party
Whether you purchased a list, were provided one by a partner or bought a bankrupt competitorâ€™s customer list, those people never gave YOU permission to email them and they will consider your email spam. No matter the claims of the source of this list, you cannot email them with Edge Sender.
You scraped or â€œcopy and pastedâ€ the addresses from the Internet
Just because people publish their email address doesnâ€™t mean they want to hear from you.
You havenâ€™t emailed that address for more than 2 years
Permission doesnâ€™t age well. Even if you got their permission legitimately, they wonâ€™t remember giving it to you. If you havenâ€™t sent something to that address in the last 2 years, you canâ€™t start now.